Support and FAQ

Where does my custom domain go when the link is missing or unknown?

You can set a single fallback redirect URL on each custom domain. It covers two cases:
  • Someone visits the domain on its own - for example app.yourdomain.com with nothing after the slash.
  • Someone visits the domain with a slug that doesn't match any of your Onelinks - for example a mistyped or deleted link like app.yourdomain.com/oldcampaign.
In your account dashboard, under Custom Domains, set a destination URL for the domain (such as your homepage or a generic landing page). Visitors in either case above will be redirected there automatically. If you don't set a fallback URL, those visitors see the default page instead. The destination must be a full http or https URL, and it can't point back to the same custom domain (to avoid redirect loops). Valid links continue to resolve to their configured destinations - the fallback only applies when there's nothing to serve.
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